Here is another typical issue and how to solve it.

I have sent out a reminder of an assessment that I want a client to complete. They haven’t received it yet and that was a few hours ago.

You need to determine if they got the first invitation? If yes, then that means it had gotten through at least once. Otherwise it could be a server problem. Have them check thier Junk folder. If they haven’t received the reminder (should be almost immediately) it is because the ISP considers something coming from AssessmentsNow.com as spam and dumps it. I have the same problem, I NEVER could get my regular email to work and so I use an alternative one instead.

There is nothing we can do about this as more and more people and ISP are putting up road blocks – even if you white list the site, it may not work. We have put in systems to try to work around this for associates. Go to: View Distributed Assessments and look for

Select a group from the list below

	Are your members not receiving emails Click Here.
	Send reminders to multiple users Click Here.
	Delete multiple users Click Here.
	Add multiple users to a group Click Here.

click on

Are your members not receiving emails Click Here. and follow instructions

For members sending to observers – they can use a link and import it into their outlook with instructions and send it out. Their instructions are as follows:

You have TWO options to send out observer invitations.

First, in the fields below, simply type in the observer’s first name and last name, their email address, and how you know them, and click “Invite Observers“—that’s it. The rest is totally automated. You can also send reminders out at a future date.

OR

You can send a link to observers via your own email program (e.g., Outlook, etc.) click here.
After you click on the above link, type in your message to your observers and send the email.
You could cut and paste the default invitation email copy into your personal email program, if desired.
Make sure not to delete the supplied link when adding your personal message to your observers.