New Venue Please Note

EVENT:  Platinum Rule Associates Teleseminar

DATE & TIME: Thursday, May 31st at 3:00pm Eastern

FORMAT: Simulcast! (Attend via Phone or Webcast — it’s your choice)

TO ATTEND THIS EVENT, CLICK THIS LINK NOW… http://instantTeleseminar.com/?eventid=157971

You can call in if you want to talk or listen via the web.  Your choice.  Nothing to download.  Check it out now.  

My raving fan said I might want to be a little more high-level/intellectual for this new group – for example, not do the celebrity exercise (many of the docs do not even watch TV – I don’t either, so I can relate ) and she said probably good to do less role playing (the scripts in your training material like the office conversation) and more of discussing real life situational challenges they face and how to use the PR to help.

Given the group, your observations make perfect sense.  I too never use the “celeb” exercise. I use the examples in the book more as case studies not role plays.  I think real examples either as cases or role plays (which most participants hate by the way) is excellent if you can get it.  Another option that takes little effort is to use one of the cases that might relate to the group and “personalize” it to the organization.  As you know, I have found that “No Free Lunch” is an amazing case study if you can divide the group up into the four types and see how each type would “resolve” the issue.  Seeing the different assumptions, values and “answers” coming out is amazing.  As usual – it is all in the debrief.  Another variation is from an MBTI exercise I have used.  Divide them up by quadrant and tell them that they have all been selected to go to a conference to present a joint paper.  Unfortunately they have just received word that the budget has been cut and there will only be funding for all less one person.  Have them problem solve and determine their solution – using one of the real people – not abstract.  Debrief the process they used, assumptions, criteria they used to make the final decion.  This really brings out those that are task versus relationship differences. 

If you can get someone to give you a couple of REAL scenarios before the course the better.  That way they can be “confidential” and you don’t end up with a pregnant pause waiting for someone to give an issue that they have.  Having your own “stories” can be very useful.  So if you could draw from past sessions that might also be quite powerful.  I love to tell the story that really made a difference and to this day makes me continue to do what I do.  True story with some of the dialogue changed because it has been about a dozen years or so ago.  I was working with a group of scientists “down east” in a small well knit community doing Platinum Rule (in a social styles format but same model) as part of a two day communication skills training for supervisors with the government.  As you can imagine most of them where Thinkers (no Relaters at all).  The morning of the second day one of the participants came up to me and said:  “You know it really hit me what you said yesterday and I realized that my admin assistant is a Relater and she probably really thinks that I am a jerk most of the time.  I never tell her how much I think she does a great job.  She has been sick this week so I drove over to her house last night and told her that my style is such that I may be abrupt and quiet and critical but I could not manage without her.”  I asked her how she responded.  He said, “She looked at me like I was crazy and said it was no big deal but she had a big smile on her face.”  He smiled at me and added:  “Maybe there is something to this touchy feely stuff after all…. but I am not changing.”  I responded:  “And you don’t have to – just learn to be more flexible, which it sounds like you are doing.”

Some trainers have told me that using an exercise of how each type would set up their office space is a fun way for them to understand the four quadrants.  I  still like to use the what each type wants from meetings.  We talked about this in our training to make sure we cover off all the needs of participants.  At the beginning of a class, I have even taken the agenda in one training and torn it up.  I then asked each person to quickly write down on a post-it note their immediate reaction.  Then I collected them, read some of them out and discuss how we all have different needs.  (I then reassure all types that we will be following a set format but it will be flexible enough for us to cover areas that are of interest to everyone.)

Everyone has taken the assessment, but I did not let them see their results. I am bringing their results/report to the seminar. My questions are:

1. If I switch the tab to allow them to view results after the seminar, how do they see the results – i.e. do I send them a link? An email? Does the system notify them? No the system doesn’t notify them. Tell them at your seminar that the results will be released on XXX and that they should log into the system to send out more observers, generate their report etc.
2. And how long will it be available for them to see? (They are still getting more observes.) I seem to recall 30 days. From the moment that they complete it they have 30 more days to invite observers and then another 30 days (60 in total) to access their site. If after that time they want to extend the time – they can purchase another 30 or 60 days for a minimal fee. The system prompts them if they try to log in or invite observers after the time limit. You CAN NOT extend it or purchase an extension for them – they have to do it.
3. And what does “”archive” mean? If you have a whole bunch of clients and it becomes cumbersome to keep track, you can put them into archive and they “disappear” from your records – BUT of course you can pull them back in. My recommendation is NOT TO use this feature. I have a few hundred in some of my accounts and don’t archive
   

I was not able to record the class. While the idea of using WebEx is great – if I use the Skype system it does use up too much banned width and I started to break up. WebEx does provide a phone number but again this just adds to the cost. I will continue to use Skype for some teleclasses but the good news is that I have found another exciting product for my own “private meeting room”. More good news is that has motivated me to have another impromptu session in a couple of weeks. So if you are willing to tolerate my exploration into the technology – this will prove to be very exciting, I will record it, you can save the chat AND we will have more news and updates . . . like the case of “Susan” below.

During our session on Monday we looked at a live case with the eGraph of “Susan” who recently purchased a 60 day extension and got another dozen people to complete the assessment on her three years later. The eGraph is posted on http://www.wghill.com/AssessmentsNow/eGraph.htm I will be revisiting the story of “Susan” as she got in touch with me and gave me permission to use her situation in my training

Here is part of what she had to say: “I thought it was quite good when I initially did the platinum rule. Over the past 4 years I have had some significant things happen at work which were not always pleasant so I thought that I would try to modify some of my behaviors to get better results from the staff that I manage.

The following administrator session is scheduled as follows:

Title: Platinum Rule Update for Administrators
Date: Monday, March 12th, 2007
Time: Noon (PST) 3:00 PM (Eastern), 7:00 PM (GMT) (one hour)

Agenda:
~ new features including the fourth category and the promotional campaign to follow
~ case study using a recent eGraph with the fourth category (to be posted shortly)
~ Upcoming special offeres ending with a Q and A

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