Business Process Reengineering
The objective of a
reengineering/restructure project is to look at functions
being and to determine the best process and system by
which their work can be completed. Important questions
that are analysed include:
are we doing?
are we doing it?
are we doing it?
A re-engineering project
is an opportunity to determine how the different parts of
the organization that have amalgamated can fit together
in the most effective way and deal with the increasing
work demands. To function together better as a team, it
is important to consider all possible elements.
Initially, we are concerned only with identifying what is
happening, what work is done and what the process steps
are that must be completed.
Project Scope and Scale
A draft version showing
Work Flow Processes is developed. This can take from 2 to
4 weeks. The diagrams are based upon interviews and focus
groups with employees. The work flow diagrams are used
and clarify the work performed by employee
- more precisely define
the boundaries of the process
a common vocabulary for the work flow processes
- define the
ownership for processes
- develop metrics for
measuring process performance
any Quick Wins
Roles of Key Players
Restructuring/Reengineering Sponsor will have executive
responsibility over all parts of the organization that
need to be changed. The Sponsor should provide leadership
so as to give vision and direction to the Project Team.
Manager has the ability to provide resources as needed
for the project and has final say on determining the
membership of the Project Team
Administrator is the leader in the effort to define,
understand and measure the process. He/she serves on the
Project Team and is available to dedicate 20-30% of his
or her time to the restructuring effort.
The Project Team
is composed of managers and employees from each of the
potentially affected functional/divisional areas.
Representation from other functional areas that would
support the restructuring activities may be represented.
The roles of the Project
Team in simplifying the processes include:
in the creation of the "As-Is" Process
- Highlight major
problems and issues, and recommend areas where
improvements and "Quick Wins" can be
in addressing the immediate workload distribution
- Participate in the
recommendations on how work should be completed.
Management Consulting Services in facilitation,
leadership and communications
(specifically body language)